LEGAL WARNING AND GENERAL TERMS AND CONDITIONS

Before using this website please read this legal warning and general terms and conditions

By entering and using this website, you shall be considered a user. By using this site you agree to these terms and conditions.

Titleholder

The titleholder of this website and its domain is the company LLADRÓ, S.A., Sociedad Unipersonal, with headquarters at Carretera de Alboraya s/n, Polígono Lladró, 46016 Tavernes Blanques (Valencia), Spain and with fiscal number A46.147.112.

Contact email: e-boutique@es.lladro.com.

This company, hereinafter “LLADRÓ”, is registered with the Registro Mercantil de Valencia in Vol. 2894, Book 210, Folio 93, Section 8, inscription 22.

Use of this website

LLADRÓ provides access to services, information, programs and data belonging to LLADRÓ (or its licensors), which you may access as a user of this website. As a user, you accept the responsibility for the correct use of this website and of the services that can be accessed on it, as well as to facilitate the data necessary to access certain services or contents, providing truthful and legal information. When you register with your personal data, you may also provide a password for which you have sole responsibility, and are obliged to maintain its confidentiality.

By entering this web site, you, as a user, agree to make a correct use of its contents and services..

It is strictly forbidden to interfere with this website by intentionally introducing viruses, programs or materials that may cause damage to us or to third parties. It is also forbidden to attack this website or to obtain unauthorized access to it, to the server in which it is stored or to any other server, computer or database related with this website.

Information on sales to specific territories

This website can only process sales when the orders have been placed from, and the shipping address is in, the following countries:

Germany, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Cyrus, Vatican City, Denmark, Slovakia, Slovenia, Spain, USA, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Norway, Poland, Portugal, Puerto Rico, UK, Czech Republic, Romania, Sweden, Switzerland.

All sales made to the above countries will be made by LLADRÓ, S.A., except for those whose shipping address is in the USA or in Canada, in which case the sale will be made by LLADRÓ USA, INC., our sister company with address at 300 Park Avenue, 13th Floor, New York, NY 10022.

Although on this website we cannot process sales with delivery addresses in Russia, if you wish to purchase our products to be shipped to any of these countries, we will accept your order and relay it to our distributer LLC ART PORCELANA with address at Petrovsky Passage, Petrovka Street 10, 107031 Moscow. This company will then contact you using the contact details you have provided us in order to sell you the product you are interested in purchasing. For this purpose, you give us your express consent to forward your personal data to the above named distributer.

Although on this website we cannot process sales with delivery addresses in India, if you wish to purchase our products to be shipped to India, we will accept your order and relay it to our sister company SPA LIFESTYLE PRIVATE LIMITED, with address at Rectangle One, D-4 District Centre, Saket, New Delhi 110017, who will then contact you using the contact details you have provided us. In this case, you give us your express consent to forward your personal data to the above named company. You also have direct access from this website to the payment platform used by SPA LIFESTYLE PRIVATE LIMITED to make the payment for your order. Please read and accept SPA LIFESTYLE PRIVATE LIMITED’s “Purchasing terms and Conditions” before placing your order.

Protection of Personal Data

LLADRÓ complies with the stipulations of the Spanish Organic Law 15/1999, dated 13 December, on Personal Data Protection, and the Royal Decree 1720/2007 dated 21 December which regulates the development of the Organic Law and all other current legislation, and ensures the correct use and treatment of the user’s personal data. Please read our “Privacy Policy”.

LLADRÓ also complies with Spanish Law 34/2002, dated 11 July, for Electronic Commerce and Information Society Services and will ask for your consent to treat your email for commercial purposes whenever it is necessary or appropriate.

Intellectual Property Rights

All the brands and logotypes included in this website are registered by Lladró, S.A. and Lladró USA, Inc.

Lladró, S.A. is the holder of the copyright of all the contents, the graphic design and the source code of this website.

The copyright of the products that appear on this website belongs to Daisa, Diseños Artísticos e Industriales, S.L. and to Lladró, S.A. (except for those corresponding to outsourced designers which are expressly mentioned, for which there is a license contract).

To the above effects, the above-mentioned company will be referred to generically as "LLADRÓ”.

LLADRÓ, on its own behalf and as license holder, is the holder of any and all the intellectual property rights to this website, as well as all the elements contained in it (images, sound, audio, video, software and texts; brands and logotypes, combinations of colors, structure and design, selection of materials used, computer programs required for its functioning, access and use, etc.).

All rights reserved. It is expressly forbidden to copy, reproduce, transfer, distribute and communicate, totally or partially, the contents of this website for commercial purposes, on any support and by any semifont-semibold, without the authorization of LLADRÓ. The user agrees to respect LLADRÓ’s Intellectual and Industrial copyright. The user can visualize, print, copy and store on his/her personal hard drive or any other physical support the elements of the site solely and exclusively for personal and private use, maintaining all copyright warnings and registered trademarks exactly as they appear. Any other use of the materials will be considered a violation of LLADRÓ’s rights.

The user of this website must refrain from deleting, altering, adapting or modifying any security or protection system or device that may be installed in the LLADRÓ website.

To create links to this website, please follow the rules and regulations as stipulated in the “Links” section.

Disclaimer of warranty and liability

LLADRÓ does not guarantee the accuracy, reliability and integrity of the content of this website and under no circumstance can it be held responsible for damage of any kind that may be caused by the use of this website or its contents, including, among others, errors or omissions in the content, lack of availability of the web pages, the transmission of viruses or malware in the contents.

Lladró shall not be held responsible for any damage or loss caused by denial-of-service attacks, viruses or any other program or technologically harmful material that may affect your computer or other devices, data or materials as a consequence of using this website or of downloading contents from it or from other linked web pages.

Modifications

LLADRÓ reserves the right to make the modifications it considers necessary to this website at any time and without prior notification, including the modification, deletion and addition of content and services provided though the website, as well as the form in which they are presented or their location in the website.

LLADRÓ also reserves the right to modify, at any time, these General Terms and Conditions for using this website which shall remain in force until they are modified by others which shall be duly published.

Modifications

Exclusion clause

LLADRÓ reserves the right to refuse or withdraw access to this website and/or the services it provides, without the need for any prior notification, to those users who breach these General Terms and Conditions or our Privacy Policy.

Links

Links from other web pages to www.lladro.com are authorized, as long as the www.lladro.com page opens in a separate window without retaining any element of the site of origin.

The only purpose of links that appear on this website is to inform the user of the existence of other sources to expand the information offered on this site. This does not imply that we invite or recommend you to visit these pages, and LLADRÓ shall not be responsible or liable, whether directly or indirectly, for any damages or loss caused or sustained by the user, in connection with any use or reliance on information or material obtained from third party sites. In providing these links, Lladró does not in any way imply association or participation with the linked sites.

LLADRÓ has no control over third party websites and shall not be held responsible for information or content other than on this site (www.lladro.com) managed by our webmaster, nor does it guarantee their availability or reliability.

Applicable law

The applicable law for the resolution of any conflict that may arise from the relationship between LLADRÓ and the user of this website will be Spanish law, which shall be used to interpret these general terms and conditions and any dispute which may arise from the use of this website.

Jurisdiction

By visiting this website you renounce jurisdiction that may correspond to you and you hereby accept that any dispute or conflict that may arise as a result of using this website shall be resolved by arbitration, in accordance with the Regulations of the Arbitration Court of Madrid, instituted by the Madrid Chamber of Commerce.

Comments, Suggestions and Complaints

We appreciate your comments and suggestions. Please send your comments, suggestions, queries and complaints to e-boutique@es.lladro.com. Customers and users may apply for official complaint forms at the above email address.

If you are an EU resident, in compliance with EU Regulation no. 524/2013, you are informed that you have to right to apply for the out-of-court resolution of disputes related to consumer affairs at the following address: ec.europa.eu/consumers/ or ec.europa.eu/odr/.

Withdrawal Form

If you have purchased a product on this website and wish to exercise your right to withdraw from the transaction within the stipulated period of time allowed for this purpose (see “Purchasing Terms and Conditions”), you can send a message to e-boutique@es.lladro.com using the following text, filling in the missing details.

“…
To: LLADRÓ, S.A.
Customer Service Department
Email address: e-boutique@es.lladro.com.
I hereby inform you that I wish to withdraw from my contract to purchase the following product: (name or reference no. of product), which was delivered to me at the following address: (address order was shipped to), on: (date of delivery), having placed the order for the product on: (date of placement of order).
Name of customer:
Date:
…”